Technical Support

• Live support, customer care representatives are available by phone at (864) 250-8000 between the hours of 8 a.m. and 6 p.m. Monday – Thursday and 8 a.m. and 3 p.m. Friday.
• After hours and on weekends and holidays, students can submit a request for assistance online.

• Continuing education students receive a Blackboard account. For technical assistance with user names or passwords, please call (864) 250-8000 between the hours of 7 a.m. and 7 p.m. Monday – Thursday and 7 a.m. and 3 p.m. Friday (through August 30).

You will receive an email with instructions to login to your accounts after you have been accepted as a student. If you aren't sure if you've been accepted, check your application status.

• To determine your user name, go to GTC4me/Blackboard user name help. The same user name is used for GTC4me and Blackboard.
• To have your GTC student email password reset, contact support at 864-250-8000. You may also be able to reset your password clicking Need help? on the email sign-in page.
• To have your GTC4me password reset, contact support at 864-250-8000 or put in an online request for support. New students are provided a default password. View the Frequently asked questions and solutions for GTC4me, Blackboard and Gmail to learn more.
• If you currently know your password or have access to your account, register with the Self Service Password Reset Tool in GTC4me and you can use this option to reset your network password. Employees are required to reset their network passwords every 45 days. This tool does not assist email password resets.
  Self-Service Password Reset Tool »   |   Self-Service Password Reset Tool User Guide (pdf) » 

Frequently asked questions and solutions for GTC4me, Blackboard and Gmail »

For instructions for completing the online application, visit http://54ui.lixubing.com/online-app-guide/.

If you need your password reset for your application, you can call the Customer Care Team at 864-250-8000 or submit an online request for help.

If you applied in the past but don’t remember the password to access that application, you can call the Customer Care Team at 864-250-8000 or submit an online request for help.

To cancel an application, contact your admissions specialist. You can find yours at http://54ui.lixubing.com/contact-admissions/.

• Students will receive access to Blackboard in their GTC4me account about 4 to 6 hours after registering for the current term’s classes.
• Students will receive access to the Blackboard course itself about 24 hours prior to the start of classes.

• Students needing support with issues in their enrolled Blackboard classes after the class starts should contact their instructors for assistance.
• Instructors who need support with Blackboard issues should contact their Academic Program Director (APD) or put an OIT Help desk ticket from their desktop or use the Online Request Form on this page.

Note: The college does not support student or employee issues with personal computers or devices. Be sure to use Google Chrome or Microsoft Edge on a laptop or desktop when accessing Blackboard through GTC4me. GTC4me is not compatible with Safari or iPhones. 

For more information, visit the online learning help and information page »

• have a colleague enter an OIT Help ticket on your behalf
• call the customer care team at 864-250-8000 between the hours of 7 a.m. and 7 p.m. Monday – Thursday and 7 a.m. and 3 p.m. Friday (through August 30).
• submit a request for assistance online